Return & Refund Policy
This Return & Refund Policy applies to purchases made through lodpsdf.shop.
Website: https://lodpsdf.shop
Email: NankeBrook86@outlook.com
Business address: 539 Arleston Lane, Stenson Fields, Derby, DE24 3DA, United Kingdom
This policy operates in accordance with applicable United Kingdom consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Nothing in this policy excludes, restricts or modifies any statutory right or remedy that cannot lawfully be excluded, restricted or modified.
1. Right to Cancel an Online Order
Customers purchasing goods online generally have the right to cancel an eligible order without giving a reason.
The cancellation period begins when the order is placed and normally ends 14 calendar days after the customer, or a person nominated by the customer, receives the goods.
If one order is delivered in multiple parcels on different days, the cancellation period normally ends 14 calendar days after the final parcel is received.
2. How to Exercise the Right to Cancel
To cancel an eligible order, the customer must send a clear cancellation request to:
The request should include:
- Customer’s full name
- Order number
- Email address used at checkout
- Product being cancelled
- Date the product was received
No special cancellation form is required. A clear email sent before the cancellation period expires is sufficient.
3. Returning Cancelled Goods
After notifying us of cancellation, the customer must return the goods within 14 calendar days.
Contact us before returning anything. We will provide the appropriate return instructions and authorised return destination.
The business address listed in this policy is not automatically the return address. Goods must not be sent to the business address unless we specifically instruct the customer to do so.
4. Condition of Change-of-Mind Returns
Customers may inspect goods in the same way they reasonably could in a physical store.
Customers are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Where legally permitted, an appropriate deduction may be made from the refund if returned goods have been:
- Used beyond reasonable inspection
- Damaged after delivery
- Altered
- Returned incomplete
- Returned without supplied accessories
- Handled in a way that materially reduces their value
This does not affect rights relating to faulty, damaged, incorrect or misdescribed goods.
5. Change-of-Mind Return Costs
For an eligible change-of-mind cancellation, the customer is responsible for the direct cost of returning the goods unless:
- We agree to cover the return cost
- The goods are faulty, damaged, incorrect or misdescribed
- United Kingdom law otherwise requires us to cover the cost
We recommend using a tracked return service and keeping proof of postage.
6. Cancellation Exceptions
The statutory change-of-mind cancellation right may not apply to:
- Personalised or custom-made goods
- Goods made to the customer’s specifications
- Goods liable to deteriorate or expire rapidly
- Sealed goods that are unsuitable for return for health-protection or hygiene reasons after being unsealed
- Sealed audio, video or software products after being unsealed
- Goods inseparably mixed with other items after delivery
- Newspapers, periodicals or magazines, except subscription contracts
- Other products legally exempt from cancellation rights
These exceptions do not remove rights where goods are faulty, damaged, unsafe, incorrect or not as described.
7. Refunds for Cancelled Orders
For an eligible cancellation, we will refund:
- The price paid for the returned goods
- The standard outbound delivery charge, if one was paid
Because lodpsdf.shop provides free standard shipping, there is normally no standard outbound shipping charge to refund.
If the customer selected a more expensive optional delivery method, we are not required to refund the additional amount above the least expensive standard delivery option.
8. Refund Timing
An approved cancellation refund will be issued without undue delay and no later than 14 calendar days after:
- We receive the returned goods; or
- The customer provides evidence that the goods were sent back, whichever occurs first
If the order was cancelled before dispatch and no goods need to be returned, the refund will be issued within 14 calendar days after cancellation.
9. Refund Method
Refunds will normally be issued to the original payment method unless another method is expressly agreed.
Banks, card issuers and payment providers may require additional time to display the refund after it has been processed.
We do not charge an administration or restocking fee for exercising a statutory cancellation right.
10. Faulty, Damaged or Misdescribed Goods
Contact us promptly if goods:
- Arrive damaged
- Are faulty or unsafe
- Are not of satisfactory quality
- Are not fit for their normal purpose
- Are not fit for a purpose made known before purchase
- Are not the goods ordered
- Do not match their description
- Are missing essential components
Email NankeBrook86@outlook.com with:
- Full name
- Order number
- Description of the problem
- Photographs or video where reasonably possible
- Photographs of damaged packaging where relevant
Photographs help us investigate but will not be used to unreasonably reject a valid statutory claim.
11. Short-Term Right to Reject
Where goods do not conform to the contract, customers may have a short-term right to reject them within 30 days and receive a refund, subject to applicable law.
For some perishable goods, the applicable period may be shorter because it is limited by the product’s expected life.
12. Repair or Replacement
After the short-term right to reject has expired, a customer may be entitled to request a repair or replacement.
A repair or replacement must be provided:
- Within a reasonable time
- Without significant inconvenience
- Without charging the customer
- Subject to legal rules concerning impossibility and disproportionate cost
If repair or replacement is unsuccessful, unavailable or not completed within a reasonable time, the customer may be entitled to a price reduction or final right to reject.
13. Return Costs for Faulty Goods
Where goods fail to meet statutory requirements, lodpsdf.shop will cover reasonable return costs where required by law.
Customers should contact us before returning faulty goods so that appropriate instructions can be provided.
14. Proof of Purchase
We may request reasonable proof of purchase, such as:
- Order confirmation
- Receipt
- Order number
- Payment record
- Other evidence showing the goods were purchased from lodpsdf.shop
15. Goods Damaged After Delivery
A customer may not be entitled to a remedy where the problem was caused by:
- Accidental damage after delivery
- Misuse or abnormal use
- Failure to follow reasonable instructions
- Improper storage
- Unauthorised modification or repair
- Normal wear and tear
- A cause unrelated to the condition of the goods when supplied
This does not affect rights relating to an existing or undisclosed fault.
16. Exchanges
Exchanges are subject to product availability.
If a suitable replacement is unavailable, we will provide any refund, price reduction or other remedy required by law.
Customers are not required to accept store credit where the law gives them the right to a monetary refund.
17. Cancelling Before Dispatch
To request cancellation before dispatch, email NankeBrook86@outlook.com as soon as possible.
We will make reasonable efforts to stop fulfilment. If the order has already been dispatched, the customer may exercise the applicable cancellation and return rights described above.
18. Contact Information
lodpsdf.shop
Website: https://lodpsdf.shop
Email: NankeBrook86@outlook.com
Business address: 539 Arleston Lane, Stenson Fields, Derby, DE24 3DA, United Kingdom
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