Shipping Policy

This Shipping Policy applies to orders placed through lodpsdf.shop.

Website: https://lodpsdf.shop
Email: NankeBrook86@outlook.com
Business address: 539 Arleston Lane, Stenson Fields, Derby, DE24 3DA, United Kingdom

1. Free Standard Shipping on Every Order

lodpsdf.shop provides free standard shipping on all orders without conditions.

Free standard shipping applies:

  • To every order
  • Without a minimum purchase amount
  • Without a promotional code
  • Without a membership requirement
  • Without a standard delivery charge

If an optional expedited or premium delivery service is offered, its price will be displayed before the order is submitted.

2. Estimated Delivery Time

The estimated total delivery time is:

15–20 calendar days from the date the order is confirmed.

This estimate includes normal order preparation, processing, dispatch and transit.

Calendar days include weekends and public holidays, although carriers may not physically deliver on every weekend or public holiday.

3. Order Processing

After an order is placed, we may complete:

  • Payment authorisation
  • Address verification
  • Fraud-prevention checks
  • Product allocation
  • Fulfilment preparation

An order confirmation will be sent to the email address provided at checkout.

If an order cannot be processed because payment is not authorised, information is incomplete or a product is unavailable, we will contact the customer where reasonably possible.

4. Delivery Locations

Delivery is available only to destinations accepted by the checkout system.

Some carriers may be unable to deliver to restricted areas, temporary addresses, parcel-forwarding services or certain postal facilities.

5. Delivery Information

Customers must provide accurate and complete:

  • Recipient name
  • Street address
  • Town or city
  • County where required
  • Postcode
  • Country
  • Contact information required for delivery

Contact NankeBrook86@outlook.com immediately if delivery information is incorrect.

We will try to correct an address before dispatch, but changes cannot be guaranteed after fulfilment begins.

6. Tracking Information

Where tracking is available, details will be sent by email or made available through the order-status page.

Tracking may take time to update after dispatch. A temporary absence of tracking activity does not necessarily mean that the parcel has stopped moving.

7. Separate Parcels

An order containing multiple products may be delivered in separate parcels.

Customers will not be charged an additional standard shipping fee because an order is divided into multiple shipments.

8. Delivery Delays

The 15–20-calendar-day delivery period is an estimate.

Delays may occur because of:

  • Severe weather
  • Carrier disruption
  • Public holidays
  • Customs or border inspections
  • Security checks
  • Incorrect delivery information
  • Events outside reasonable control

If an order has not arrived by the end of the estimated delivery period, contact us and include the order number.

We will investigate the shipment and provide an appropriate solution.

9. Legal Rights for Late Delivery

Where goods are not delivered within the agreed period, customers may have remedies under applicable United Kingdom law.

A customer may be entitled to end the contract where:

  • Delivery by the agreed date was essential
  • The customer informed us before purchase that delivery by that date was essential
  • We refuse to deliver
  • We fail to deliver within an appropriate additional period set by the customer

Nothing in this policy limits rights relating to late delivery or non-delivery.

10. Lost Parcels

If tracking has not updated for an unusually long period or a parcel appears lost, email NankeBrook86@outlook.com.

We may ask the customer to:

  • Confirm the delivery address
  • Check safe locations around the property
  • Check with household members or neighbours
  • Contact the local delivery office
  • Complete a reasonable carrier declaration

If the carrier confirms that a parcel was lost before delivery, we will arrange an appropriate replacement or refund.

11. Parcels Marked as Delivered

If tracking shows delivery but the parcel cannot be found, the customer should:

  1. Check the delivery location and safe places.
  2. Ask household members and immediate neighbours.
  3. Review any carrier notice or delivery photograph.
  4. Contact the delivery carrier where possible.
  5. Contact us if the parcel remains missing.

We will review available evidence and assist with a carrier investigation.

12. Failed Delivery

If delivery fails, the carrier may:

  • Attempt redelivery
  • Leave collection instructions
  • Hold the parcel at a local facility
  • Return the parcel to the sender

If a parcel is returned because the address supplied by the customer was incomplete or incorrect, we will contact the customer to discuss redelivery or another appropriate solution.

Any additional charge or deduction will be imposed only where lawful, reasonable and clearly explained.

13. Refused Delivery

If a customer deliberately refuses a non-faulty parcel, the refusal may be treated as a cancellation or return request where applicable.

Return costs may be the customer’s responsibility where permitted by law.

Refusing delivery does not remove rights concerning faulty, damaged, incorrect or misdescribed goods.

14. Damaged Parcels

If a parcel arrives damaged, the customer should photograph:

  • Outer packaging
  • Shipping label
  • Internal packaging
  • Affected goods

Send the order number and photographs to NankeBrook86@outlook.com.

Prompt reporting assists our investigation but does not remove statutory consumer rights.

15. Risk of Loss or Damage

Risk generally passes to the customer when the goods are delivered into the physical possession of the customer or a person identified by the customer to receive them.

Different rules may apply if the customer independently arranges a carrier that was not offered by lodpsdf.shop.

16. Returns

The business address in this policy is not automatically the return address.

Customers must contact us before returning goods so that the correct return instructions and authorised destination can be provided.

17. Contact Information

For delivery assistance, contact:

lodpsdf.shop
Website: https://lodpsdf.shop
Email: NankeBrook86@outlook.com
Business address: 539 Arleston Lane, Stenson Fields, Derby, DE24 3DA, United Kingdom

When contacting us, include the order number and delivery postcode.